Account & Billing

Can I receive paper bills?

Written by Tori
Updated yesterday

Where can I locate my energy plan documents in MyAccount?

Written by Tori
Updated over a week ago

How do I change my email address in MyAccount?

Written by Tori
Updated over a week ago

How long does it take to connect new services?

Written by Tori
Updated over a week ago

How to set up usage and billing alerts in MyAccount

The short video below will show you how to turn on budget and usage alerts in your MyAccount.

Written by Tori
Updated over a week ago

How do I register a pet in MyAccount?

Written by Tori
Updated over a week ago

How do I transfer my services to a new address?

Written by Tori
Updated over a week ago

Is there a fee to switch to GoodCharlie?

Written by Tori
Updated over a week ago

When will my deposit be refunded?

Written by Tori
Updated over a week ago

How do I setup Autopay?

Written by Tori
Updated over a week ago

Does GoodCharlie offer a referral program?

Written by Tori
Updated over a week ago

If I don't sign up with a pet initially, can I still have access to the Pack Benefits if I adopt a pet in the future?

Written by Tori
Updated over a week ago

How do I make a one-time payment in MyAccount?

Written by Tori
Updated over a week ago

Do I need to send a cancellation notice to my current provider?

Written by Tori
Updated over a week ago

I accidentally transfered service to the wrong address. What do I do?

Written by Tori
Updated over a week ago

How can I satisfy a deposit?

Written by Tori
Updated over a week ago

Will I have to pay a deposit to start service?

Written by Tori
Updated over a week ago

How can I reset my password?

Written by Tori
Updated over a week ago

Is there a charge to change providers?

Written by Tori
Updated over a week ago

What are TDSP Charges?

Written by Tori
Updated over a week ago

I received an email that states I need to submit additional information before my service can start. What do I do?

Written by Tori
Updated over a week ago

Who do I contact regarding my bill?

Written by Tori
Updated over a week ago

Will my electric rate ever change?

Written by Tori
Updated over a week ago

How do I cancel my services?

Written by Tori
Updated over a week ago

How do I update my payment method?

Written by Tori
Updated over a week ago

How can I make a payment?

Written by Tori
Updated over a week ago

How can I find out when my bill is due?

Written by Tori
Updated over a week ago

Are there agencies in my area that can help with my electric bill?

Written by Tori
Updated over a week ago

What other bill payment assistance resources are available?

Written by Tori
Updated over a week ago

Can I pay my bill after the due date?

Written by Tori
Updated over a week ago

I can't pay my bill for a while - what are my options?

Written by Tori
Updated over a week ago

How do I report a power outage?

Written by Tori
Updated over a week ago

How much do my Pack Benefits cost?

Written by Tori
Updated over a week ago