Account & Billing

Learn about GoodCharlie services and how to make updates/changes to your account.

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33 articles in this collection
Written by Tori

Can I receive paper bills?

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Written by Tori
Updated yesterday

Where can I locate my energy plan documents in MyAccount?

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Written by Tori
Updated over a week ago

How do I change my email address in MyAccount?

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Written by Tori
Updated over a week ago

How long does it take to connect new services?

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Written by Tori
Updated over a week ago

How to set up usage and billing alerts in MyAccount

The short video below will show you how to turn on budget and usage alerts in your MyAccount.
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Written by Tori
Updated over a week ago

How do I register a pet in MyAccount?

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Written by Tori
Updated over a week ago

How do I transfer my services to a new address?

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Written by Tori
Updated over a week ago

Is there a fee to switch to GoodCharlie?

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Written by Tori
Updated over a week ago

When will my deposit be refunded?

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Written by Tori
Updated over a week ago

How do I setup Autopay?

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Written by Tori
Updated over a week ago

Does GoodCharlie offer a referral program?

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Written by Tori
Updated over a week ago

If I don't sign up with a pet initially, can I still have access to the Pack Benefits if I adopt a pet in the future?

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Written by Tori
Updated over a week ago

How do I make a one-time payment in MyAccount?

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Written by Tori
Updated over a week ago

Do I need to send a cancellation notice to my current provider?

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Written by Tori
Updated over a week ago

I accidentally transfered service to the wrong address. What do I do?

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Written by Tori
Updated over a week ago

How can I satisfy a deposit?

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Written by Tori
Updated over a week ago

Will I have to pay a deposit to start service?

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Written by Tori
Updated over a week ago

How can I reset my password?

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Written by Tori
Updated over a week ago

Is there a charge to change providers?

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Written by Tori
Updated over a week ago

What are TDSP Charges?

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Written by Tori
Updated over a week ago

I received an email that states I need to submit additional information before my service can start. What do I do?

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Written by Tori
Updated over a week ago

Who do I contact regarding my bill?

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Written by Tori
Updated over a week ago

Will my electric rate ever change?

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Written by Tori
Updated over a week ago

How do I cancel my services?

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Written by Tori
Updated over a week ago

How do I update my payment method?

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Written by Tori
Updated over a week ago

How can I make a payment?

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Written by Tori
Updated over a week ago

How can I find out when my bill is due?

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Written by Tori
Updated over a week ago

Are there agencies in my area that can help with my electric bill?

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Written by Tori
Updated over a week ago

What other bill payment assistance resources are available?

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Written by Tori
Updated over a week ago

Can I pay my bill after the due date?

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Written by Tori
Updated over a week ago

I can't pay my bill for a while - what are my options?

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Written by Tori
Updated over a week ago

How do I report a power outage?

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Written by Tori
Updated over a week ago

How much do my Pack Benefits cost?

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Written by Tori
Updated over a week ago