Go to GoodCharlie
All Collections
Account & Billing
Account & Billing
Learn about GoodCharlie services and how to make updates/changes to your account.
33 articles in this collection
Written by
Tori
Can I receive paper bills?
Written by
Tori
Updated yesterday
Where can I locate my energy plan documents in MyAccount?
Written by
Tori
Updated over a week ago
How do I change my email address in MyAccount?
Written by
Tori
Updated over a week ago
How long does it take to connect new services?
Written by
Tori
Updated over a week ago
How to set up usage and billing alerts in MyAccount
The short video below will show you how to turn on budget and usage alerts in your MyAccount.
Written by
Tori
Updated over a week ago
How do I register a pet in MyAccount?
Written by
Tori
Updated over a week ago
How do I transfer my services to a new address?
Written by
Tori
Updated over a week ago
Is there a fee to switch to GoodCharlie?
Written by
Tori
Updated over a week ago
When will my deposit be refunded?
Written by
Tori
Updated over a week ago
How do I setup Autopay?
Written by
Tori
Updated over a week ago
Does GoodCharlie offer a referral program?
Written by
Tori
Updated over a week ago
If I don't sign up with a pet initially, can I still have access to the Pack Benefits if I adopt a pet in the future?
Written by
Tori
Updated over a week ago
How do I make a one-time payment in MyAccount?
Written by
Tori
Updated over a week ago
Do I need to send a cancellation notice to my current provider?
Written by
Tori
Updated over a week ago
I accidentally transfered service to the wrong address. What do I do?
Written by
Tori
Updated over a week ago
How can I satisfy a deposit?
Written by
Tori
Updated over a week ago
Will I have to pay a deposit to start service?
Written by
Tori
Updated over a week ago
How can I reset my password?
Written by
Tori
Updated over a week ago
Is there a charge to change providers?
Written by
Tori
Updated over a week ago
What are TDSP Charges?
Written by
Tori
Updated over a week ago
I received an email that states I need to submit additional information before my service can start. What do I do?
Written by
Tori
Updated over a week ago
Who do I contact regarding my bill?
Written by
Tori
Updated over a week ago
Will my electric rate ever change?
Written by
Tori
Updated over a week ago
How do I cancel my services?
Written by
Tori
Updated over a week ago
How do I update my payment method?
Written by
Tori
Updated over a week ago
How can I make a payment?
Written by
Tori
Updated over a week ago
How can I find out when my bill is due?
Written by
Tori
Updated over a week ago
Are there agencies in my area that can help with my electric bill?
Written by
Tori
Updated over a week ago
What other bill payment assistance resources are available?
Written by
Tori
Updated over a week ago
Can I pay my bill after the due date?
Written by
Tori
Updated over a week ago
I can't pay my bill for a while - what are my options?
Written by
Tori
Updated over a week ago
How do I report a power outage?
Written by
Tori
Updated over a week ago
How much do my Pack Benefits cost?
Written by
Tori
Updated over a week ago