Account & Billing

Learn about GoodCharlie services and how to make updates/changes to your account.

23 articles in this collection
Written by Tori

Can I receive paper bills?

Written by Tori
Updated over a week ago

How long does it take to connect new services?

Written by Tori
Updated over a week ago

How to set up usage and billing alerts in MyAccount

The short video below will show you how to turn on budget and usage alerts in your MyAccount.

Written by Tori
Updated this week

How do I transfer my services to a new address?

Written by Tori
Updated over a week ago

Is there a fee to switch to GoodCharlie?

Written by Tori
Updated over a week ago

When will my deposit be refunded?

Written by Tori
Updated this week

If I don't sign up with a pet initially, can I still have access to the Pack Benefits if I adopt a pet in the future?

Written by Tori
Updated over a week ago

Do I need to send my a cancellation notice to my current provider?

Written by Tori
Updated over a week ago

How can I satisfy a deposit?

Written by Tori
Updated over a week ago

How can I reset my password?

Written by Tori
Updated this week

What are TDSP Charges?

Written by Tori
Updated over a week ago

Who do I contact regarding my bill?

Written by Tori
Updated over a week ago

Will my electric rate ever change?

Written by Tori
Updated over a week ago

How do I cancel my services?

Written by Tori
Updated over a week ago

How do I update my payment method?

Written by Tori
Updated over a week ago

How can I make a payment?

Written by Tori
Updated over a week ago

How can I find out when my bill is due?

Written by Tori
Updated over a week ago

Are there agencies in my area that can help with my electric bill?

Written by Tori
Updated over a week ago

What other bill payment assistance resources are available?

Written by Tori
Updated over a week ago

Can I pay my bill after the due date?

Written by Tori
Updated over a week ago

I can't pay my bill for a while - what are my options?

Written by Tori
Updated over a week ago

How do I report a power outage?

Written by Tori
Updated over a week ago

How much do my Pack Benefits cost?

Written by Tori
Updated over a week ago