GoodCharlie

Deposits can be paid online in your MyAccount or by calling a Care Representative at 1-800-205-5230. 

You may be eligible for a deposit waiver if: 

You can provide a letter of credit from your previous electric provider. The Letter of Credit must show no more than 1 late payment for the most recent 12 consecutive months as well as have no disconnections for non-payment. 

You are age 65+ with the following forms of identification: State issued identification card, US Driver’s License, Passport, Military ID, or a Government Employee ID.  And your most recent electric bill with proof of payment. 

You are a victim of family violence. If you are a victim of family violence, you will need to provide a Texas Council on Family Violence deposit waiver certification letter. Your letter should be filled out by a Texas district attorney or county attorney, family violence personnel, Office of the Attorney General personnel, law enforcement personnel, treating medical personnel, or a grantee of the Texas Equal Access to Justice Foundation. Your letter must be submitted directly to your Retail Electric Provider. 

If you are Medically Indigent: Please submit a certification to GoodCharlie establishing that the account owner is medically indigent.

- You can provide a letter of credit from your previous electric provider. The Letter of Credit must show no more than 1 late payment for the most recent 12 consecutive months as well as have no disconnections for non-payment. 
   
- You are age 65+ with the following forms of identification: State issued identification card, US Driver’s License, Passport, Military ID, or a Government Employee ID.  And your most recent electric bill with proof of payment. 
   
- You are a victim of family violence. If you are a victim of family violence, you will need to provide a Texas Council on Family Violence deposit waiver certification letter. Your letter should be filled out by a Texas district attorney or county attorney, family violence personnel, Office of the Attorney General personnel, law enforcement personnel, treating medical personnel, or a grantee of the Texas Equal Access to Justice Foundation. Your letter must be submitted directly to your Retail Electric Provider. 
   
- If you are Medically Indigent: Please submit a certification to GoodCharlie establishing that the account owner is medically indigent.