Pet Perks
Learn more about unlimited 24/7 access to our vets and incredible emergency coverage for your pet.
32 articles
Pet Perks Terms of Service
How do I register a pet in MyAccount?
What services are provided by Video Vet?
What is the Emergency Fund?
How does the Emergency Fund work?
GoodCharlie Emergency Fund Overview
What does the Emergency Fund cover?
What is excluded from the Emergency Fund?
What vet clinic can the funds be used at?
Can the Emergency Fund be used in combination with other pet insurance policy?
How long is the waiting period before funds can be accessed?
What kinds of animals are covered?
Is dental care covered by the Energency Fund?
Are pre-existing conditions covered?
Is spay and neuter covered?
Are emergencies associated with pregnancy covered?
Is diagnostic testing covered by the fund?
How may pets are covered by the Emergency Fund?
Can I use the Emergency Fund without consulting a GoodCharlie vet?
Why is a video call required before I can access the funds?
Are GoodCharlie vets licensed?
Can I get a prescription for my pet using the Video Vet service?
How can I connect with a GoodCharlie veterinarian?
My Emergency Fund was denied. Are there other financial assistance programs for pet owners?
How to Share a Photo or Video in a Chat
How can I access and review my chat history?
How to enable camera and microphone access
What happened to GoodCharlie's Roundup for Rescues program?
What is the GoodCharlie Pharmacy?
Can a GoodCharlie vet prescribe medicine for the Pharmacy?
Does the Pharmacy have free shipping?
What is the Pharmacy return policy?