Pet Perks
Learn more about unlimited 24/7 access to our vets and incredible emergency coverage for your pet.
Pet Perks Terms of Service
GoodCharlie Emergency Fund Overview
How does the Emergency Fund work?
What does the Emergency Fund cover?
What vet clinic can the funds be used at?
Will I receive a membership card?
I just signed up and am having an emergency. Why is the fund not available?
How long after cancellation of services is the Emergency Fund available?
Will the funds still be available if I cannot go to the vet until tomorrow?
What is excluded from the Emergency Fund?
Can the fund be split across more than one emergency?
Can the fund be used outside of Texas?
Can the Emergency Fund be used in combination with other pet insurance policy?
How long is the waiting period before funds can be accessed?
Can the fund be used for more than one emergency?
What kinds of animals are covered?
Is dental care covered by the Energency Fund?
Are pre-existing conditions covered?
Can the Emergency Fund be used to pay for medications?
Is spay and neuter covered?
Are emergencies associated with pregnancy covered?
Is diagnostic testing covered by the fund?
How may pets are covered by the Emergency Fund?
Can I use the Emergency Fund without consulting a GoodCharlie vet?
How is payment made?
Why is a video call required before I can access the funds?
How much in funds can I access?
Are GoodCharlie vets licensed?
What services are provided by Video Vet?
Can I get a prescription for my pet using the Video Vet service?
How can I connect with a GoodCharlie veterinarian?
What kinds of questions can I ask a GoodCharlie Video Vet?
What is the Emergency Fund?
My Emergency Fund was denied. Are there other financial assistance programs for pet owners?
How to Share a Photo or Video in a Chat
How can I access and review my chat history?
How to enable camera and microphone access
What are GoodCharlie's Pet Perks?
Can I submit an Emergency Fund Claim?