Below is a list of exclusions from GoodCharlie Emergency Fund coverage. A complete policy can be found in your MyAccount.
Emergencies that occur prior to the conclusion of the 15-day waiting period.
Emergencies where the member has failed to take the pet to a veterinary provider within 4 hours after the emergency fund activation by a GoodCharlie vet to seek emergency care.
Preventative care, including, but not limited to: wellness exam costs, preventative treatment, including tests or diagnostic procedures.
Vaccinations
Parasite prevention
Spaying or neutering
Grooming and dematting
Any scheduled appointments for routine check-ups or anticipated procedure, or any scheduled surgery or elective procedure
Emergencies that have not been deemed as such by a GoodCharlie vet via a video call.
Cremation costs or memorabilia; Boarding and daycare.
Treatment for illness related to the teeth and gums, unless endodontic treatment for dental injuries directly from a covered life-threatening emergency.
Costs of treatments for follow-up care after an emergency.
Treatment for illness or injury caused by persistent neglect of an animal.
Treatment for injury or illness caused by the aggressive actions of another animal caused by deliberate endangerment off the members pet, including but not limited to organized fighting.
Emergencies arising from or in any way related to pet breeding or pregnancy issues, including but not limited to nursing, surrogates, and weaning.