30 Day Guarantee Return Policy on Non-Prescription Items:

If you are not completely satisfied with an item purchased, simply return it with proof of purchase within 30 days of the purchase date for a refund at the original purchase price. Some exceptions apply.

Refund Exceptions:

Shipping, freight, service charges, hazardous charges and drop-ship fees are non-refundable except due to a shipping error or manufacturer defect.

All vaccines and prescription drugs are non-returnable and non-refundable.

All items showing signs of use will not be refunded unless defective or inoperable.

Items marked as Final sale or No returns may not be returned

Return address:

GoodCharlie Rx

C/O Pet’s Choice Pharmacy

814 K Street

Belleville, KS 66935

Damaged or missing parts:

Email contact@goodcharlierx.com within 3 days of delivery for resolution.

Disclaimers:

We are committed to providing you with fair and competitive pricing. Prices are subject to change without notice.

We also disclaim responsibility for the use or misuse of products and the methods of use described in the online catalog. The manufacturer's label should always be followed. No employee is authorized to recommend any deviation from label usage. Comments and statements regarding products are intended to be correct and accurate, but the customer should be guided solely by their own judgment and opinion coupled with professional veterinary advice which should be sought in animal health matters.

We reserve the right to amend or change the returns policy at any time.