Tech and Troubleshoot

Learn how to use our platform and how to troubleshoot any issues.

9 articles in this collection
Written by Tori

I keep receiving a "400 Bad Request" message when trying to access MyAccount. What should I do?

Written by Tori
Updated this week

I am having trouble connecting to the video call. What should I do?

Written by Tori
Updated over a week ago

Do I need to prepare for a video call with a GoodCharlie vet?

Written by Tori
Updated over a week ago

The GoodCharlie website wont load or is functioning improperly.

Written by Tori
Updated over a week ago

Why is my video quality so poor?

Written by Tori
Updated over a week ago

How do I enable my microphone and camera?

Written by Tori
Updated over a week ago

How can I reset my password?

Written by Tori
Updated this week

How can I contact your support team?

Written by Tori
Updated over a week ago

I'm having trouble logging into MyAccount, what should I do?

Written by Tori
Updated this week