All Collections
Tech and Troubleshoot
Learn how to use our platform and how to troubleshoot any issues.
The GoodCharlie website wont load or is functioning improperly.
How do I enable my microphone and camera?
How can I contact your support team?
How can I reset my password?
I'm having trouble logging into MyAccount, what should I do?
How do I update my GoodCharlie MyAccount username?
I keep receiving a "400 Bad Request" message when trying to access MyAccount. What should I do?
I am having trouble connecting to the video call. What should I do?
Do I need to prepare for a video call with a GoodCharlie vet?
Why is my video quality so poor?