Troubleshooting Login Issues

Having trouble logging into your account? Don't worry, we're here to help! Follow these steps to resolve any login issues you may be experiencing.

The first thing to do when you have trouble logging in is to double check that your email and password have been entered correctly. Make sure there are no typos or extra spaces. If you're not sure, try typing them in again.

If you have confirmed that your email and password are correct, the next step is to clear your browser's cookies. Cookies are small pieces of data that are stored on your computer by websites. Sometimes, these cookies can cause issues with logging in.

If you're having difficulty remembering your password, we can send you a one-time login link. To get started, simply navigate to myaccount.goodcharlie.com and click on the "Send me a magic link" button. This will trigger an email to be sent to the email address associated with your account.

Once you receive the email, click on the link provided and it will automatically log you into your account. This link is only valid for one use and will expire after a certain amount of time for security purposes.

If you are still having trouble logging in, don't hesitate to reach out to us for further assistance. You can email us at Care@goodcharlie.com or chat with us on our website. Our team is available to help resolve any login issues you may be experiencing.