Shipping rates are generally as follows:

Complete shipping information – US:

Most orders placed by 4 PM CST ship the same day Monday - Friday (in- stock items, vaccines not shipped Friday - Sunday), excluding holidays or scheduled inventory. Free shipping applies to orders in the contiguous US (lower 48) and will be automatically added to qualifying orders.

(Alaska, Hawaii, & Canada) Most orders placed Tuesday - Friday by 4 PM CST usually ship the same day, however, this may be delayed due to holidays.

Some items that ship directly from a vendor may require additional transit time.

Economy Shipping, Standard Shipping, and Service Charges

Standard Shipping is usually via UPS Ground. There is a charge of $4.99 for this service. All vaccines will be shipped Standard unless an expedited service is chosen for an additional upcharge (see under Vaccines below).

Express (2nd day) Order cut off 2:00 PM, carrier pickup time 3:00 PM

Overnight Order cut off 2:00 PM, carrier pickup time 3:00 PM

IMPORTANT:

Large purchase quantities of certain items may result in additional shipping/freight charges. You will be notified as soon as possible if additional shipping applies. Your order will not ship until all charges are paid. Please make other special requests for shipping options in the Comments box at the end of checkout. If you request express shipping for non-vaccine items, your order must be packed and weighed before a shipping cost is determined and the quote will be e-mailed to you. Your order will not ship until you approve the extra charges.

Freight Charges (FOB)

Freight charge (FOB) on items that are overweight, over-sized, and/or difficult to ship. Your FOB charges will be determined by the actual and dimensional weight of the item and your ship-to zip code. If you purchase an item that is assessed a freight charge, your on-screen order total will reflect this additional charge. Charges are listed under Shipping on the checkout page, if applicable.

Hazardous Charges

Some items carry Hazardous Shipping Charges for shipment, noted as “Hazardous Charges Apply.” This is usually a flat rate per item or group of items. Hazardous items must be signed for upon delivery. Charges are listed under Shipping on the checkout page, if applicable.

Additional Handling Charges

Some items require additional handling charges for shipment. If an additional handling charge applies, it will be noted in the product description for an item. Additional handling charges are usually a flat rate per item or group of items. Charges are listed under Shipping on the checkout page, if applicable.

Vaccines

We recommend all vaccine orders be shipped Next Day Air. To protect your vaccines, we will hold vaccine orders that would be delayed by weekends or holidays unless special arrangements are made.

Biologicals (like vaccines) are normally shipped Monday through Thursday in a padded envelope with one ice pack per order. A 2nd ice pack may be added to the order for an additional fee. While we are taking extra precautions to protect our staff, vaccines may take an additional day to ship from our warehouse. Only vaccines shipped Next Day Air will ship on Thursday. We strongly recommend, (if you are not in a one-day ship zone) Next Day Air and an insulated container. We ship (vaccines ONLY) Next Day Air for $24.95 and Second Day Air for $21.95. If you are in a two-day zone, you still have the Next Day option.

When ordering vaccines and biologicals, you will have three choices of shipping method (Step 2 of checkout): Next Day, Second Day, or Standard Ground. Next Day Air is the default method selected. Please be aware that the shipping method describes the type of shipping used by the carrier when it leaves our fulfillment warehouse.

All manufacturers of vaccines strongly recommend at least Second Day Air shipping and in the spring/summer months, we encourage Next Day Air to protect your investment. All vaccines are non-returnable and non-refundable. If you choose Standard Ground shipping, you assume responsibility for any consequences including warm vaccines. We strongly recommend Next Day Air for shipments going further than a 1 day transit.

Service charges still apply. Expedited orders (shipped via air) with a mixture of biological and non-biological items will be separated into two orders with only biologicals shipping expedited.

An insulated container (cooler) is available for an additional cost with all vaccine purchases.

Shipping Vaccines

If you place a vaccine order Friday - Sunday, your order will most likely be shipped on Monday - Tuesday. Most vaccine orders purchased on Thursday before 4:00 PM Central will ship Thursday for Friday delivery if Next Day Air is purchased, otherwise it will ship the following Monday - Tuesday. Non- vaccine orders placed on Friday before 4:00 PM Central will be shipped normally. For more details, see Vaccine Shipping Schedule.

Please note that because it is unlawful in many states to purchase Rabies Vaccine from any source other than a licensed veterinarian, we are only able to ship Rabies Vaccine to those states where it is legal. If you live in a state to which it is unlawful to ship Rabies Shots, we will note this when processing your order, remove that item from your shopping cart, and present you with a new total based on the other items in your cart.